Generally speaking, if we cannot fix the problem, we do not charge. In exceptional unsuccessful cases we may charge a nominal fee.
Rates are always negotiable, and we will gladly give discounts for special cases. It won’t hurt our feelings if you ask for a break. We are also open to bartering arrangements, where appropriate. If you have a service to offer, or goods you wish to trade, we are certainly willing to consider it. Effective Jan 1, 2020 we have changed our rates.
|Shop rate (You bring it to us):||$88/hr.|
|Onsite rate (We come to you):||$120/hr.|
|Evening rate (7-12 pm, 1 hour minimum)||$160/hr.|
|Holiday/Late night rate (12-6 am, 1-hour minimum)||$200/hr.|
|Hard Drive Replacement (includes OS installation, drivers, data transfer)
|LCD Replacement (most screens; touchscreens & MacBooks extra.)||$140-$170|
If you have shopped around, you have no doubt noticed that some of our competitors charge less than we do. But here’s the rub: Invariably, those low-priced competitors are very young organizations with little real-world experience. Most will not even be in business in 6 months. We are qualified, highly experienced professionals, and we charge rates that are consistent with other established professionals. Computer Medic has been around since 1998, and in that time we have seen dozens of competitors come and go. Of the group we started out with in 1998, not one is left. We must be doing something right.
Computer Medic reserves the right to levy unspecified fees where appropriate, such as for rush jobs, for research, assembly/disassembly of equipment, and so forth. We always strive to be reasonable.