Not too long ago I arrived at work one morning to find a message in my Inbox from “Concerned Citizen,” who had written us through the Contact Us form on our website. Concerned Citizen claimed to be a MacIntosh technician working in North Austin. He said that he had repaired a computer that we had previously worked on, and damaged […]
Continue readingMonthly Archives: August 2011
The Good and the Bad of Customer Service
In this business you often have to deal with the customer service departments of hardware and software manufacturers. The experience can be easy and pleasant, frustrating and difficult to the point of enraging, or anything in between. After a while you get a pretty good idea of what kind of company you are dealing with based on their customer service. […]
Continue reading