Professional Discourtesy

Not too long ago I arrived at work one morning to find a message in my Inbox from “Concerned Citizen,” who had written us through the Contact Us form on our website. Concerned Citizen claimed to be a MacIntosh technician working in North Austin. He said that he had repaired a computer that we had previously worked on, and damaged […]

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The Good and the Bad of Customer Service

In this business you often have to deal with the customer service departments of hardware and software manufacturers. The experience can be easy and pleasant, frustrating and difficult to the point of enraging, or anything in between. After a while you get a pretty good idea of what kind of company you are dealing with based on their customer service. […]

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On the Care and Feeding of Digital Devices

A woman came into the shop the other day, obviously frustrated, even upset. She had two laptop computers that weren’t working. Both were older machines. One simply would not start, and the other had, apparently, a broken DC connector (the device that carries power into the laptop from an AC adapter.) One computer appeared to have a failed mainboard, making […]

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A Matter of Personal Responsibility

A few days ago I received a phone call from a young man who said that his Mac laptop was damaged and could I possibly fix it. I said, yes, probably, but needed to know a bit more about the problem before committing. It turns out that he had carelessly dropped the laptop from a height, severely damaging the case. […]

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