Dear Lisa: I just became aware of your negative review of Computer Medic on Yelp. Thank you, I think, for your feedback. It is neither necessary nor appropriate to respond to every critique, but you have made some pretty damaging claims that more or less demand a rebuttal. This will follow shortly. In my original version of this post I […]
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The Good and the Bad of Customer Service
In this business you often have to deal with the customer service departments of hardware and software manufacturers. The experience can be easy and pleasant, frustrating and difficult to the point of enraging, or anything in between. After a while you get a pretty good idea of what kind of company you are dealing with based on their customer service. […]
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