On the Delicate Art of Saying “Scram”

A few years back I had a customer–I’ll call her “Jen”–who became a problem. She hadn’t started out a problem. In fact she was a pretty good customer for a good long run. Lots of issues, paid well and on time, gave referrals. The only obvious wrinkle was that she was pretty demanding, borderline neurotic actually, about getting things done […]

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